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Lyndhurst Launch New Customer Feedback System

Thursday, February 18th, 2010

Obtaining feedback from our clients is one of the best ways to improve the services we can offer and to make sure we are structuring our service proposition to meet the varying needs and demands of our clients.

I am pleased therefore to be implementing a new system for requesting and recording customer feedback. The system can use email to record feedback or a more traditional postal service. I will be requesting feedback from clients for each piece of business transacted. Clients are not forced to complete the feedback forms however all completed forms will be greatly appreciated and will ultimately help to improve the client experience for all our clients.

We would also be happy for you to recommend your friends and family to Lyndhurst if you have received a good service. We are always pleased to recieve these types of referrals and have a reward scheme in place as a small thank you. http://www.lyndhurstfm.co.uk/blog/wealth-management/client-referral-programme/

 

Adam Cook
Head of Operations

Are you an IFA looking to Retire or sell your IFA Business?

Monday, January 25th, 2010

In this uncertain world Lyndhurst have developed a service to provide those IFA’s that wish to retire a means of allowing them to do so. We won’t promise you a fortune then fail to deliver, what we will do is work with you to ensure your clients receive the best possible service at the same time allowing you to wind down at a timescale that suits you. If you are interested in discussing our flexible retirement service please call Geoff Newman on 01582 715777. We promise nothing but our attention.”