Obtaining feedback from our clients is one of the best ways to improve the services we can offer and to make sure we are structuring our service proposition to meet the varying needs and demands of our clients.
I am pleased therefore to be implementing a new system for requesting and recording customer feedback. The system can use email to record feedback or a more traditional postal service. I will be requesting feedback from clients for each piece of business transacted. Clients are not forced to complete the feedback forms however all completed forms will be greatly appreciated and will ultimately help to improve the client experience for all our clients.
We would also be happy for you to recommend your friends and family to Lyndhurst if you have received a good service. We are always pleased to recieve these types of referrals and have a reward scheme in place as a small thank you. http://www.lyndhurstfm.co.uk/blog/wealth-management/client-referral-programme/
Adam Cook
Head of Operations
